Wonderland Kids Park

Introduction

Wonderland Kids Park Pty Ltd (ABN 12 345 678 901) ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our amusement park or use our services.

By visiting Wonderland Kids Park or using our services, you agree to the collection and use of information in accordance with this policy. This Privacy Policy complies with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, email address, phone number, and postal address
• Date of birth and age information
• Payment and billing information
• Emergency contact details
• Health information (only when necessary for safety purposes, such as medical conditions or allergies)
• Photos and videos taken during your visit (for promotional purposes, with consent)
• Booking and reservation details
• Feedback, reviews, and correspondence

Automatically Collected Information

When you visit our website or park facilities, we may automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website addresses
• CCTV footage for security purposes

How We Use Your Information

We use your personal information for the following purposes:

• Processing ticket purchases and bookings
• Providing customer service and responding to inquiries
• Sending booking confirmations and important updates
• Ensuring the safety and security of our guests
• Improving our services and park facilities
• Marketing and promotional communications (with your consent)
• Complying with legal obligations
• Managing birthday party bookings and group events
• Processing membership and season pass applications

Disclosure of Your Information

We may share your personal information with:

• Service providers who assist us in operating our business (e.g., payment processors, IT support)
• Emergency services if required for health or safety reasons
• Law enforcement agencies when legally required
• Our insurance providers in case of incidents
• Marketing partners (only with your explicit consent)

We do not sell your personal information to third parties. Any third parties we work with are required to protect your information in accordance with applicable privacy laws.

Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure encrypted payment processing
• Password-protected systems and databases
• Regular security audits and updates
• Staff training on data protection
• Physical security measures at our facilities

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance
• Deliver relevant advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

Children's Privacy

Wonderland Kids Park serves children, and we take special care to protect children's privacy. We do not knowingly collect personal information directly from children under 18 without parental consent. Parents or guardians must provide consent and information on behalf of minors when booking tickets or services.

If we discover that we have inadvertently collected personal information from a child without proper consent, we will delete that information promptly.

Photography and Videography

During your visit, professional photographers and our staff may take photos and videos throughout the park. These images may be used for:

• Marketing and promotional materials
• Social media posts
• Website content
• Print advertisements

By entering the park, you consent to being photographed or filmed. If you do not wish to be included in promotional materials, please notify our staff upon entry, and we will make reasonable efforts to accommodate your request.

Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications
• Make a complaint about how we handle your personal information

To exercise these rights, please contact us using the details provided below.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When information is no longer needed, we will securely delete or anonymize it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website with an updated "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

Wonderland Kids Park Pty Ltd
123 Adventure Boulevard
Parramatta NSW 2150
Australia

Email: [email protected]
Phone: +61 2 9876 5432

Complaints

If you believe we have breached the Australian Privacy Principles, you have the right to lodge a complaint with us. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992